COVID-19 (Coronavirus) Updates For Our Partner Agencies

Food Bank of Central New York has received guidance from Governor Cuomo's office and our state association, Feeding New York State, that food pantries and soup kitchens are considered essential entities under the workforce reduction executive order. This order includes volunteers for those essential entities. Please continue to check our website for COVID-19 Updates for our partner agencies, for the most updated guidance from the Food Bank.

COVID-19 Food Distribution Site Cleaning Guidance
Steps To Deter Coronavirus
Steps To Deter Coronavirus (Spanish)

The signature requirement for food pantries has been waived. Established clients with a 2019-2020 intake form on file do not have to sign-in for each pantry visit. For clients new to your program, verbal certification has been approved. Please capture the normal household information such as number of children, adults, and seniors. A volunteer or staff person may enter “COVID-19” on the signature line.

Distribution Options
As a valued partner of Food Bank of Central New York, we ask for your continued assistance in getting nutritious food to individuals and families struggling with hunger. The spread and effects of COVID-19 (Coronavirus) are unprecedented yet we will move forward with our mission. These are guidelines to help maintain social distancing and designed to help you stay safe:

  • Suspend the client choice “shopping” model and move to prepacked boxes of food.
  • Survey clients for food and nutritional needs.
  • Create a list system for selecting needed products.
  • Schedule pick-up appointments for your clients.
  • Extend distribution hours to prevent a “rush.”
  • Only allow one representative from each household visit your agency.
  • Meal sites and soup kitchen partner agencies should prepare to-go meals for those in need.

If you have a change in your program status due to COVID-19 (Coronavirus) or if you need programmatic or technical support related to operating your program, please contact our Agency Relations Department here or at (315) 437-1899 ext. 256.

Please report any significant increases in food program utilization to the Agency Relations Department as soon as possible.

If you have a need for volunteers at your partner agency site, the Food Bank is able to refer potential volunteers to you though our website. To post your opportunities, please contact Mallory Michaels, Volunteer Coordinator, here

All of our partner agencies are important to us; we will respond as we are able to with the information that we have. Please check the Food Bank’s website for important service information and continue to follow the guidelines of the Central Disease Control (CDC) and your local health department.