COVID-19 (Coronavirus) Updates For Our Partner Agencies

Food Bank of Central New York has received guidance from Governor Cuomo's office and our state association, Feeding New York State, that food pantries and soup kitchens are considered essential entities under the Workforce Reduction executive order. This order includes volunteers for those essential entities.

If you change operational status, (days, hours, service, etc) please let Food Bank of Central New York know by emailing 

Please continue to check this web page, COVID-19 Updates for our Partner Agencies, for the most updated guidance from Food Bank. 

COVID-19 Food Distribution Site Cleaning Guidance


Food Bank of Central New York is working to prepare for the next phase of crisis operations as we deal with the COVID-19 outbreak. That work includes packing boxes of non-perishable food items into emergency disaster boxes. If and when food pantries close in large numbers, and there is a growing unmet need in the community we serve, we will begin direct mass distributions of the emergency food boxes to families and individuals in need. Those distributions efforts will be communicated through our partners and social media.  


The signature requirement for food pantries has been waived. Established clients with a 2019-2020 intake form on file do not have to sign-in for each pantry visit. For clients new to your program, verbal certification has been approved. Please capture the normal household information such as number of children, adults, and seniors. A volunteer or staff person may enter “COVID-19” on the signature line.

As a valued partner of Food Bank of Central New York, we ask for your continued assistance in getting nutritious food to individuals and families struggling with hunger. The spread and effects of COVID-19 (Coronavirus) are unprecedented yet we will move forward with our mission. These are guidelines to help maintain social distancing and designed to help you stay safe:

  • Suspend the client choice model and move to prepacked boxes of food.
  • Schedule pick-up appointments for your clients.
  • Only allow one representative from each household visit your agency.
  • Meal sites and soup kitchen partner agencies should prepare to-go meals for those in need.

If you have a change in your program status due to COVID-19 (Coronavirus), or if you need programmatic or technical support related to operating your program, please contact our Agency Relations Department at at (315) 437-1899 ext. 256.  All of our partner agencies are important to us; we will respond as we are able to with the information that we have.

Please check the Food Bank’s website for important service information and continue to follow the guidelines of the Central Disease Control (CDC) and your local health department.