The Food Bank provides a variety of career opportunities with competitive salaries and benefits. We are proud to have a working environment that brings compassion to feeding individuals and families throughout our eleven counties of central and northern New York. The Food Bank is committed to diversity and embraces its benefits.
Position Summary: The Technology Associate, under the guidance of the Director of Information Systems, is responsible for day-to-day support of local and remote end-user systems and applications including but not limited to: technical support; troubleshooting and resolving end-user support issues; data management; processing help desk requests; software, hardware, and network optimization and maintenance; configuring, deploying, and supporting desktop, laptop, and server systems; monitoring to ensure network availability to all system users; performing necessary maintenance to support network availability. This is a part time (20 hrs. per week) position.
Qualifications: Individual should have a Bachelor’s degree in technology or a technology-related field; at least two to three years of experience in a technology suppor t position at a professional organization required; thorough understanding of Windows-based desktop and network technologies, services, and protocols required; excellent communication skills and the ability to work well in a team environment; outstanding customer relations skills; ability to multitask and adapt to changing priorities and new technologies is essential; demonstrate ability to use good judgment and work independently.
Essential Functions: Serve as point-of-contact for technical assistance to all in-house and remote employees; provide first and second tier support in coordination with organization’s technology partners and vendors; perform regular maintenance and repair on desktop workstations, servers, printers, and other office equipment and peripherals; provide timely and efficient resolutions to technology-related problems; maintain local area and wide area networks, protocols, and procedures.